The legislation of the Russian Federation provides a lot of the norms protecting interests of fair consumers. Among the basic it is possible to name what are resulted below.
One important fact, according to the law, that absence at the consumer of the cash or commodity check or other document, certifying the fact and conditions of purchase of the goods, is not the basis for refusal in satisfaction of his requirements is.
Besides the consumer has the right to demand the full indemnification of the losses caused to him in connection with infringement of terms of rendering of service. Losses are compensated in time, established for satisfaction of corresponding requirements of the consumer.
The consumer has the right to refuse execution of the contract about performance of works (rendering of services) at any time under condition of payment to the executor of the charges actually suffered by him connected to execution of obligations under the given contract.
Protection of the rights of consumers is carried out by court.
The right to demand compensation of the harm caused owing to lacks of the goods (service), admits for any victim irrespective of, he has consisted in contractual relations with the seller (executor) whether or not.
The harm caused to a life, health or property of the consumer owing to industrial or other lacks of the goods (service), is subject to compensation in full.
The harm caused to a life, health or property of the consumer, is subject to compensation if harm is caused during a target date of service or working life of the goods (service).
The harm caused owing to lacks of the goods, is subject to compensation by the seller or the manufacturer of the goods at the choice of the victim.
The harm caused owing to lacks of work or service, is subject to compensation by the executor.
Indemnification of moral harm is carried out irrespective of compensation of property harm and the losses suffered by the consumer.
RUSSIA
THE EUROPE
Distinctions.
Russian mentality is characterized by the irresponsible relation to possible consequences. The Russian consumer is accustomed hopes for a happy-end. He does not think of problems which can arise if the goods appear poor-quality.
European people have got practical mentality. They always collect and keep all receipts, checks and other documents related to a purchase.
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